Frequently Asked Questions

Orders typically require 2–5 business days for processing, followed by an estimated 7–15 business days for shipping. The total estimated delivery time is 9–20 business days. Please note that delivery times are estimates and may vary.

Yes! We offer free standard shipping on all orders within the United States, with no minimum purchase required.

We currently ship to the United States of America. We do not ship to P.O. boxes, or APO/FPO/DPO addresses.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

No. Any applicable import duties and customs charges are covered by Billy Jane.

You may request a return within 30 calendar days of receiving your order. Items must be unworn, unwashed, unaltered, and have their original tags attached. Indoor try-ons are permitted.

Please contact us through our Contact Page within 30 calendar days of delivery. We will provide return instructions. Once you receive these instructions, please send your return within 14 days. Do not send items back without contacting us first.

For standard returns, such as a change of mind or an incorrect size selection, customers are responsible for return shipping costs to Belgium. If your item arrives damaged, defective, or incorrect, Billy Jane will cover the applicable return shipping costs. We do not charge restocking fees.

Once your return has been received and inspected, eligible refunds will be processed within 10 business days. Refunds are issued to the original payment method. Your payment provider may take additional time to make the funds available.

We do not currently offer direct exchanges. If you would like a different item or size, please follow our return process and place a new order.

The available payment methods are displayed at checkout. You can select your preferred option from those offered before completing your purchase.

Please contact us through our Contact Page as soon as possible if you need to change or cancel your order. We will do our best to assist, but changes or cancellations cannot be guaranteed once fulfillment has begun or the order has shipped.

Payments are processed through the secure payment options available at checkout. Please refer to our Privacy Policy for more information about how personal information is handled.

Please contact us through our Contact Page with your order details and a description of the issue. We will review the situation and provide instructions in accordance with our Return & Refund Policy.