Shipping policy

Shipping coverage

Billy Jane currently delivers to the United States of America.

We do not currently ship to P.O. boxes, or APO/FPO/DPO addresses. We currently do not ship to countries outside of the United States.

Shipping costs

Standard shipping is free on all eligible orders, with no minimum purchase. We do not charge additional handling fees.

Processing and delivery times

Our estimated standard delivery times are:

• Order processing: 2–5 business days.
• Transit after dispatch: 7–15 business days.
• Total delivery time: approximately 9–20 business days.

The order cut-off time is 2:00 p.m. Eastern Time, Monday through Friday. Orders placed after this time, on weekends, or on public holidays begin processing on the next business day.

Business days are Monday through Friday, excluding public holidays observed by the relevant fulfillment partner or carrier. Delivery estimates include processing and transit time but are not guaranteed delivery dates.

Shipping origin

We work with international fulfillment partners. Orders may ship from outside the United States, including China. The shipping country may vary by product.

Customs and import charges

Billy Jane covers any applicable import duties and customs clearance charges. You will not be required to pay these charges upon delivery. If you receive a request for an import payment, please contact us before paying.

Any applicable sales tax is calculated and displayed at checkout.

Tracking your order

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking details. Tracking information may take a few days to update after dispatch.

Orders containing multiple items may arrive in separate packages at no additional shipping cost. Separate tracking details will be provided where applicable.

Delays and cancellations

If we cannot dispatch your order within the stated processing timeframe, we will contact you by email before that timeframe expires. We will explain the delay, provide a revised dispatch date where available, and offer you the choice of accepting the delay or cancelling the affected items for a full refund.

If you do not agree to the delay, we will cancel the affected items and promptly refund the amount paid for them to your original payment method. If we cannot fulfill your order, we will cancel it and issue a full refund.

If your order has not arrived within the estimated delivery timeframe, please contact us. We will investigate with our fulfillment partner or carrier and arrange an appropriate resolution. If an order is confirmed lost in transit, we will offer a replacement or refund.

Incorrect addresses and order changes

Please provide a complete and accurate shipping address at checkout.

If you need to correct your address or request a cancellation, contact us as soon as possible. We cannot guarantee changes or cancellation once an order has entered fulfillment or has been dispatched. This does not affect your cancellation rights relating to a shipping delay.

If a package is returned because of an incorrect address or failed delivery, contact us so we can arrange the next steps. Any proposed additional cost will be explained and agreed with you before reshipment.

Damaged or incorrect items

If your order arrives damaged or you receive an incorrect item, contact us as soon as possible with your order number and, where available, photos of the item and packaging. We will investigate and arrange an appropriate replacement or refund at no additional cost for an issue caused by us or our fulfillment partners.

Returns

For returns after delivery, please refer to our Return and Refund Policy. Free outbound shipping does not automatically include free return shipping.

Contact

For shipping questions or assistance with an order, email:

info@billyjane.com

Please include your order number if your question concerns an existing order.