PAYMENT POLICY
Last updated: October 18, 2026
Accepted payment methods
Billy Jane currently accepts credit card payments only. The supported card networks are displayed at checkout.
We do not currently accept bank transfers, cash on delivery, or installment payments.
Currency
All prices and payments are in United States dollars (USD).
If your credit card account uses another currency, your card issuer may apply its own exchange rate and currency conversion or international transaction fees. These charges are determined by your card issuer and are not collected by Billy Jane.
Order total
The complete order total is displayed at checkout before you submit payment.
Standard shipping is free for delivery addresses within the United States, with no minimum purchase or additional handling fee. Any applicable sales tax is calculated and displayed at checkout.
Billy Jane covers applicable import duties and customs clearance charges, as explained in our Shipping Policy.
Payment authorization
Payment must be successfully authorized before we process your order. Your card issuer may require an additional verification step to approve the transaction.
An authorization may temporarily reserve funds on your account. The timing of the final charge or release of a pending authorization depends on payment processing and your card issuer.
Payment authorization or collection does not, by itself, constitute acceptance of your order. Order acceptance is explained in our Terms of Service.
Payment security
Payments are processed through the payment providers integrated with our Shopify checkout.
Please enter payment information only through checkout. We will never ask you to send your full credit card number or card security code by email.
Declined payments
If your payment is declined, check your card details, billing address, available credit, and any verification request from your card issuer.
If the issue continues, contact your card issuer. An unsuccessful payment does not confirm an order. If you are unsure whether an order was placed, contact us before trying again.
Cancellations and refunds
If we cancel an order after collecting payment, we will refund the amount paid for the cancelled items.
Approved refunds are issued to the original payment method. The time needed for a refund to appear on your account depends on your card issuer.
Returns and related refunds are subject to our Return and Refund Policy. Shipping-delay cancellations are addressed in our Shipping Policy. Nothing in this policy limits your rights under applicable law.
Payment questions
For questions about a payment or refund, contact info@billyjane.com and include your order number, if available. Do not include full credit card details.
Business information
Billy Jane
Operated by BVDG Ventures
Bosstraat 15, Lievegem, Belgium
VAT number: BE0745634248
Email: info@billyjane.com