Refund policy
Our return policy at a glance
• Request a return within 30 calendar days after delivery.
• Items must be unworn, unwashed, and in their original condition. Trying them on indoors is permitted.
• Returns are sent to Belgium.
• Customers pay return shipping for changes of mind, style preferences, or an unsuitable size when the item matches its description.
• Billy Jane covers the necessary return costs for defective, damaged, or incorrect items.
• No restocking fee applies.
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Return eligibility
You may request a return within 30 calendar days after receiving your item. For items delivered separately, the return window begins when each item is delivered.
Items must be unworn, unwashed, unaltered, and free from stains, odors, or damage caused after delivery. Please keep any attached product tags intact.
You may try on jeans indoors to check the fit. Wearing or washing them goes beyond trying them on.
Sale items follow the same return conditions as full-price items.
These conditions do not restrict your rights concerning defective, damaged, incorrect, or misdescribed products.
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How to request a return
Email info@billyjane.com with your order number and the items you wish to return. You may include a reason, but a reason is not required for an eligible change-of-mind return.
We will provide return instructions and confirm the complete return address. Please contact us before sending your parcel so we can identify and process it correctly.
Send your return within 14 calendar days after we provide the instructions. You do not need to ensure that an international parcel arrives within the original 30-day request window.
A request submitted on time remains timely if our response is delayed.
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Return destination
Returns are sent to:
Billy Jane / BVDG Ventures
Bosstraat 15
9950 Lievegem
Belgium
Returns from the United States therefore require international shipping. Please do not send returns to the dispatch address printed on your original parcel unless we specifically instruct you to do so.
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Return shipping costs
For a change of mind, style preference, or unsuitable size where the item matches its description and size information, you are responsible for arranging and paying return shipping to Belgium.
We do not provide a prepaid return label for these returns. The price is determined by the carrier you choose and may be significant because the return is international. You can obtain a quote before purchasing.
We do not charge a restocking fee or deduct the cost of the original free standard shipping from an eligible refund.
For an issue that is our responsibility, including a defective, damaged, incorrect, or materially misdescribed item, we cover the necessary return shipping costs. Contact us first so we can provide a prepaid method or agree on reimbursement. You will not be required to pay additional customs charges to return such an item.
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Packing and sending your return
Package the item securely and include your order number or the return reference we provide.
We recommend a tracked shipping service and keeping your postage receipt until your return is resolved. Tracking is recommended, not a condition that overrides your legal rights.
Follow the carrier’s customs instructions and describe the parcel accurately as returned merchandise where appropriate. Do not understate its value or mark it as a gift.
If a return is delayed or missing, contact us with your postage information so we can help investigate.
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Damaged, defective, or incorrect items
If an item arrives damaged, is defective, is not what you ordered, or materially differs from its description, email info@billyjane.com as soon as reasonably possible.
Include your order number and a description of the issue. Photos of the item and packaging can help us investigate, where available.
We will arrange an appropriate remedy, such as a replacement or refund, and cover necessary return costs where the issue is our responsibility.
The ordinary 30-day change-of-mind window does not limit any longer rights you have under applicable law.
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Refunds
After receiving your return, we will inspect it and notify you of the outcome. We will complete this review and issue an approved refund within 10 business days after receiving the item, or sooner where required by law.
An eligible refund includes the price paid for the returned item after discounts, together with any refundable sales tax. We do not deduct the original free standard shipping cost.
Return postage paid directly to your carrier is not refundable for a change-of-mind return.
Refunds are issued in USD to the original payment method. Your card issuer may take additional time to post the refund. Currency conversion differences or fees imposed by your card issuer are outside our control.
If a refund has not appeared within 10 business days after our refund confirmation, contact your card issuer and email us so we can assist.
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Returns that do not meet the conditions
If we believe an item does not qualify for an ordinary return, we will explain the reason and discuss the available next steps.
We will not impose an undisclosed restocking fee or dispose of your item without informing you and providing a reasonable opportunity to respond.
This section does not limit remedies required by applicable law.
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Exchanges
We do not currently offer direct exchanges.
To choose a different size or style, request a return and place a separate order. New orders are subject to availability, and eligible refunds are processed under this policy.
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Cancellations and missing orders
Contact us as soon as possible if you wish to cancel before dispatch. Cancellation may no longer be possible once fulfillment has begun.
Your rights concerning shipping delays, non-delivery, or lost parcels are separate from ordinary returns. Please refer to our Shipping Policy or contact us for assistance. You do not need to return an item you have not received.
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Your legal rights
This policy provides our voluntary return terms in addition to any mandatory rights available under applicable law.
Nothing in this policy excludes or limits rights concerning faulty or misdescribed goods, mandatory cancellation rights, or other remedies that cannot lawfully be excluded.
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Contact
Billy Jane
Operated by BVDG Ventures
Bosstraat 15
9950 Lievegem
Belgium
VAT number: BE0745634248
Email: info@billyjane.com